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Jul. 7th, 2010 09:04 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
demonbrat_98Wow - Bank of America came through with wheelchair seating tickets to the August 29th game where the White Sox are retiring Frank Thomas' number! He is one my sister's favorite players. Of course, it shouldn't take a nasty letter to Bank of America, Major League Baseball and the White Sox to use my credit card points for tickets! And please don't try and tell me that in three years, not one fan of the 30 MLB teams has tried to get wheelchair seating using points.
Back story - I tried to use points from my White Sox BoA credit card to get tickets to the June 6th game; I take my sister (who uses a wheelchair) to a game for her birthday every year. The website has no place to request accessible seating. I called the redemption number at the beginning of May, explained the situation and was told someone would get back to me in 3 - 5 business days. Eight business days later, no one called me back. Called back again and was told that I should have called earlier (I did you idiot - the screwup was on your end!) and that e-mail was actually the best way to request accessible tickets (and you couldn't tell me this when I called earlier?) So I e-mail, actually get a call back in two days, asked if the June 5th game would work instead, then NEVER HEAR BACK! So I send a letter of complaint to the redemption people, and CC Bank of America, Major League Baseball and the White Sox. Get a prompt response from the Sox (mailed letter on Wednesday, Sox called on Monday) who promise to look into it, then get a call from the redemption people later that same afternoon. I loved how the redemption people tried to tell me that they had never had this request before - yeah right. In the 3 years the program has been in existence, with 30 teams, not one person has tried for accessible seating?? More like no one has complained about not getting their tickets.
Back story - I tried to use points from my White Sox BoA credit card to get tickets to the June 6th game; I take my sister (who uses a wheelchair) to a game for her birthday every year. The website has no place to request accessible seating. I called the redemption number at the beginning of May, explained the situation and was told someone would get back to me in 3 - 5 business days. Eight business days later, no one called me back. Called back again and was told that I should have called earlier (I did you idiot - the screwup was on your end!) and that e-mail was actually the best way to request accessible tickets (and you couldn't tell me this when I called earlier?) So I e-mail, actually get a call back in two days, asked if the June 5th game would work instead, then NEVER HEAR BACK! So I send a letter of complaint to the redemption people, and CC Bank of America, Major League Baseball and the White Sox. Get a prompt response from the Sox (mailed letter on Wednesday, Sox called on Monday) who promise to look into it, then get a call from the redemption people later that same afternoon. I loved how the redemption people tried to tell me that they had never had this request before - yeah right. In the 3 years the program has been in existence, with 30 teams, not one person has tried for accessible seating?? More like no one has complained about not getting their tickets.
